AOUT’S GRACE Mollifier Woman Limited is a company registered in England and Wales. Our HQ is at 161 Lodge Hill Lane, Rochester, Kent ME3 8NW, United Kingdom.
The following terms apply when you make purchases from our online store, access our services, websites, web applications or social media.
This page will be regularly updated as needed so check back before you shop to see what terms apply.
Requirements
To use our services and shop with us, you must be:
- at least 16 years old;
- have a credit or debit card that we accept
- be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Please be advised that some of our products may not be suitable for minors.
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard authorization check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email).
You can’t change your order – you’ll need to cancel (and/or return original item(s), and re-order.
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll reach out to you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offense – get in touch with Customer Care and they’ll be happy to speak to you about it.
Using PayPal
Using PayPal to try before you buy? Some different terms apply – see here for more details.
Prices + product descriptions
There’s a lot going on here at AOUT’S GRACE HQ and from time to time our busy AOUT’S GRACE may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Delivery
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our AOUT’S GRACE socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Check out our Shipping page for more info, or get in touch with Customer Care if you have any issues or questions.
Returns + refunds
Check out our returns and refunds policy here.
Returning an unwanted item?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below.
If you return an item requesting a refund within 28 days of receiving it, we’ll give you a full refund by way of the original payment method.
If you return an item requesting a refund within 29 and 45 days of receiving it, we’ll give you an AOUT’S GRACE gift voucher for the amount equivalent to the price you paid for the item.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
Proof of postage
We strongly recommend you get proof of postage (it’s free at the Post Office and return centres). Our returns address is: AOUT’S GRACE, 161 Lodge Hill Lane, Rochester, Kent ME3 8NW, United Kingdom.
Product condition
Some items can’t be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return body products or any items marked with a ‘+’ next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
Original condition
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Fair use
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, more than even the most loyal AOUT’S GRACE customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you
This doesn’t affect your statutory rights.
Promo Codes
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
More info on Promo Codes and the rules on how to use them can be found on our Customer Care pages here – but here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
Unless we tell you otherwise, Promo Codes can’t be used to buy AOUT’S GRACE Premier, AOUT’S GRACE Gift Vouchers or on AOUT’S GRACE Marketplace.
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
Gift vouchers + gift cards
If you’re the lucky recipient of an AOUT’S GRACE Gift Voucher or AOUT’S GRACE Gift Card here are a few points to bear in mind
If you’re being super generous and buying someone else an AOUT’S GRACE Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!
Gift vouchers bought with UK as the browsing country will expire 2 years from the date of receipt. Gift vouchers bought with the US as the browsing country do not have an expiry date. Gift vouchers bought from an AOUT’S GRACE browsing country outside of the US or the UK will expire 10 years from the date of receipt.
Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).
At AOUT’S GRACE, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you mustn’t do
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal AOUT’S GRACE customers the best service, so we take them really seriously. AOUT’S GRACE will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).
Troublemakers take note: you agree to indemnify, defend and hold harmless AOUT’S GRACE, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software, content
AOUT’S GRACE owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the AOUT’S GRACE logo or any AOUT’S GRACE brand or trade mark (or any marks which are colourably similar) without our express permission.
Linking to our website
It’s fine for you to link to mollifier-woman.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by AOUT’S GRACE where none exists.
Our Website must not be framed on any other site without our permission.
Contact us
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
• Email: here
• Instagram: instagram.com/mollifierwomanaout
• Facebook: facebook.com/aout17
• Post: AOUT’S GRACE 161 Lodge Hill Lane, Rochester, Kent ME3 8NW, United Kingdom
If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to: The Retail ADR or The EU Online Dispute Resolution platform.
Legal jurisdication
We have the right to amend, remove or vary our services and/or any part of the Website including our Terms of Services at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
User generated content
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #AOUTSGRACE) you agree:
- we can use your handle and the content (the “Content”) on mollifier-lady.com and/or on any of AOUT’S GRACE’ social media platforms (including but not limited to Instagram, Facebook and Twitter).
- we can edit, crop, adapt, enhance or modify the Content.
You promise that you:
- have the permission of everyone in the Content;
- have the right to grant AOUT’S GRACE the above rights; and
- are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.